Frequently asked questions

Have you chosen a product? Add it to your basket using the ‘Add to basket’ button. Then click on your basket in the top right-hand corner and proceed to checkout.

Enter your address details and choose a payment method. You will then be redirected to the payment page.

You can pay via iDEAL, Bancontact, credit card, Apple Pay, Klarna, in3, KBC/CBC, Belfius or by bank transfer.

The payment methods available to you may depend on your country and the value of your order. View all payment methods.

Yes. With Klarna, you can shop now and pay later. With in3, you can pay in three instalments. You can choose this option at checkout.

The Netherlands and Belgium: For orders up to €60, you pay €6.95 for delivery. Orders of €60 or more qualify for free delivery.

For other countries, you can find the rates on the page Delivery & Returns.

Orders placed within the Netherlands that are received before 4.00 pm on a working day will be dispatched the same day.

Delivery is carried out by the postman or parcel carrier from PostNL. Your parcel will usually be delivered on the next working day between 9.00 and 18.00. Unfortunately, we cannot guarantee the exact time of delivery.

Yes. As well as the Netherlands and Belgium, we also deliver to Germany, Spain and France, amongst other countries. Outside the Netherlands and Belgium, delivery is free on orders of €250 or more. See all rates on the page Delivery & Returns.

You have the right to order up to 14 days after receipt cancel without giving a reason. After you have cancelled, you still have 14 days to return your product.

The article must be complete and:

• in the case of food (supplements), they must be unopened;
• are not damaged or broken;
• be in undamaged original packaging.

Not sure whether your product meets the requirements? Feel free to send a message to info@vegan-supps.nl.

Are the products unopened? If so, you can within 14 days of receipt Register for a return. You have 14 days from the date of registration to return the order or part of it.

Please let us know first by sending an email to info@vegan-supps.nl. You will then receive the return instructions by email.

You will be refunded the full order amount, including delivery charges. You are only responsible for the cost of returning the item to us. This is approximately €6.95 per parcel. Please check your carrier’s website for the exact rates.

It’s best to send us an email via info@vegan-supps.nl. We’ll then let you know what the options are.

You can reach us daily by mail at info@vegan-supps.nl or by telephone on 076 737 0277. We can be contacted by email and telephone between 9.00 and 17.00.

You can also use the contact form use.